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#2) Call us at 509 535 5098. If you go to voice mail please leave a message...we'll call back shortly. Yes, you can talk to a real person! Hours of operation: 10 to 4 Monday-Thursday pacific time, excluding Federal holidays.

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Return and cancellation policy:

If you wish to return an item you must call for instructions. Items returned without authorization will be refused. Keep the original packing and invoice. Items must be returned within 30 days of receipt, and be fully insured. Shipping charges are not refundable. Returns sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is missing parts, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. Items that have been partially constructed are not cancelable. Cancelled orders are subject to a cancellation fee of 6% of the total order amount. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!

The minimum restocking fee on all items is 6%. Some items have a higher restocking fee and are shown below.

house numbers: 25%
curtain rods and accessories: 20%
fireplace tools: 15%
picture frames: not returnable
light fixtures: not returnable, glass & finish samples available on most models at no charge
northwest collection switchplates all finishes except nickel: 25%
northwest collection switchplates in nickel finishes: 50%
arcata and rookwood repro tiles: 25%
plain cast bronze switchplates: 25%
mailboxes: not returnable
cast bronze hardware,doorknockers, and mail slots: 25%
pine motif cast bronze hardware: 15%
doorknobs: 25%
Kensington Gardens rug collection: 15%
California Mission rugs: 20%
Heirloom rugs: 20%
Craftsman View: 15%
Craftsman Floral arts and crafts rugs: 15%
Rustic Ambience rugs: 15%
steel mirrors: 30%
wood mirrors: 15%

heat registers and air returns:
Craftsman, summit, mission styles: 15%
Historic cast iron: 20%
Turn of the century: non-returnable, non-cancellable once construction starts
quick ship wood registers: 20%
cast bronze,flat, scroll: 25%
university: 15%
tuxedo collection registers: 25%
Bell Foundry, Monarch, Sunset Boulevard: 25%
Signal Hill, 42nd st, Bamboo trellis, wine cellar, chronicle: 25%
Coronation: non-returnable, non-cancellable once construction starts
California Mission: 25%
black tie granite: not returnable
olympia grilles: 20%
pacific style hammered copper: 20%
geometric style: non-returnable, non-cancellable once construction starts
mountain scene collection: non-returnable, non-cancellable once construction starts
Pickford style air vents: all custom, non-returnable
eggcrate, toe kick, linear, wood basevents, and rickenbacker vents both supply and air return: not returnable
high velocity registers: 15% in red oak, others woods non-returnable